Your order is binding when you select “Complete order”, “Place order” or an equivalent checkout button, or expressly confirm it through another sales channel after receiving these terms. Cancellation rights below still apply. Full payment is required using an offered payment method; processing starts after payment or acceptable proof of payment is verified.

Unpaid orders expire after 3 calendar days from placement and are cancelled; reserved stock is released. We do not reserve unpaid orders beyond this period. Availability is not guaranteed after expiry. This reservation deadline does not forfeit payment for a paid order.

Prices are in Namibian dollars (N$). We charge 15% VAT on goods. The applicable VAT, delivery charges, discounts and final payable total are shown at checkout or on your quotation/invoice before confirmation. Prices may change for future purchases; an agreed order price is not increased without your consent.

Contact us promptly with your order number to cancel. An unpaid order will be cancelled without a refund; an accepted paid cancellation will be refunded under section 8 and the order cancelled. Once dispatched, the returns process applies, subject to any mandatory cancellation rights.

We may decline or cancel an order for unavailable stock, unverifiable payment, suspected fraud, incomplete essential information or a material listing error. We will explain the issue and, where appropriate, offer a corrected order for your approval or cancellation and refund. No substitute or higher charge will be imposed without your consent.

Delivery is within Namibia. Same-day Windhoek delivery operates Monday–Friday, 08:00–17:00, and Saturday, 09:00–13:00. No deliveries take place outside these hours or on Sundays or public holidays. Orders received outside working hours are attended to on the next working day. Same-day fulfilment requires available stock, verified payment, a correct address and sufficient time within the delivery window; we will advise you if delivery must move to the next working day.

Countrywide courier deliveries follow the courier’s estimated schedule, not the Windhoek same-day service. Tracking is supplied where available. Provide an accessible address and reachable recipient. Reasonable redelivery costs caused by incorrect details or an unavailable recipient will be disclosed before rebooking. Collection is available during opening hours once readiness is confirmed. See our Delivery and Returns policy.

Notify us promptly if a parcel is late, missing, damaged or incorrectly marked delivered. Supply your order number, delivery details and tracking number; for damage, attach photographs of the parcel, label and contents and retain the packaging. We will investigate with the courier and keep you informed. For confirmed loss or damage for which we are responsible, remedies include replacement or refund, as appropriate and required by law.

Weather, transport interruptions or other events beyond reasonable control may delay delivery. We will take reasonable steps to resolve the delay and discuss alternatives. These events do not remove rights or refund obligations that cannot legally be excluded.

Request a change-of-mind return within 7 calendar days of receipt or collection, with proof of purchase. Goods must be unused, unopened, sealed and in their original packaging and resaleable condition. Contact us first for return instructions and return the goods promptly as agreed. Opened, used, decanted, tampered-with or contaminated goods are not accepted for change-of-mind returns because of hygiene, contamination and product-integrity risks.

You pay return delivery costs for change-of-mind returns; original delivery charges are not refundable unless required by law. We cover reasonable return costs for confirmed defective, damaged or incorrectly supplied goods for which we are responsible. Opening a product does not remove a valid defect claim, and the 7-day policy does not limit mandatory rights.

Approved refunds are processed within 5 working days after cancellation approval or receipt and inspection of returned goods, as applicable. Working days for refunds mean Monday–Friday, excluding public holidays. Refunds are made by EFT to verified bank details supplied by the purchaser, except where law or payment-provider rules require another method. Your bank may take additional time to reflect the credit.

For a customer-requested cancellation or change-of-mind return, we may deduct actual, reasonable bank charges incurred in processing the refund, only where lawful and disclosed before you proceed. No such deduction applies to our error, a confirmed defect for which we are responsible, or a refund legally required in full. We will explain the refund calculation.

Send complaints to [email protected] or contact 0856628598. Include your name, order number or proof of purchase, product and batch details where available, date received, a description of the problem, and clear photographs of the product, label and packaging. If photographs cannot show the issue or cannot reasonably be supplied, contact us for an alternative assessment. Stop using a suspected defective product and retain it for inspection.

We may request further information or a return to assess the complaint. Depending on the findings and applicable rights, remedies may include replacement, repair where appropriate, a price reduction by agreement or refund. A complaint is not rejected solely because an inherent defect became apparent after opening or after our change-of-mind period.

Natural ingredients may vary between batches and seasons in colour, aroma, texture and consistency; normal variation within the product description is not itself a defect. Images are illustrative. Check labels, intended use, storage instructions, expiry dates and any available technical information before use.

You are responsible for assessing suitability, safe concentrations, compatibility, preservation and stability in your own formulations, and for appropriate testing and compliance before selling a finished product. We do not guarantee the stability, performance or shelf life of mixtures you make. Improper storage, handling or contamination after supply may affect eligibility for a remedy, without excluding claims for defects present when supplied.

Information and advice are general guidance, not medical advice or a guarantee of results. Use products only as directed, consider allergies and seek qualified advice where appropriate. These products are not intended to diagnose, treat, cure, or prevent any disease.

You use and formulate with products at your own risk to the extent permitted by law. To that extent, we are not liable for loss caused by misuse, unsuitable formulations, improper storage or failure to follow instructions, or for indirect or consequential losses. Nothing excludes liability for fraud, wilful misconduct, or any liability, product obligation or consumer right that cannot lawfully be excluded.

Promotions apply for their stated period, eligible items and available stock, subject to any disclosed minimum spend, exclusions and code conditions. Offers cannot be combined unless stated. Changes or withdrawal apply prospectively and do not remove an agreed discount on a confirmed order. Refunds reflect the amount actually paid.

We take reasonable care with listings but may correct errors; material errors affecting an order are handled under section 4. Website availability is not guaranteed. Do not misuse the site, interfere with security or reproduce our protected content without permission. Personal information is handled under our Privacy Policy.

These terms are governed by Namibian law. Please contact us first so we can try to resolve a dispute; this does not prevent you from approaching a competent court or relevant authority. Mandatory legal rights prevail, and any unenforceable provision is limited or severed without invalidating the remaining terms.

Updated terms apply to orders placed from the published effective date; existing orders remain governed by the version agreed when placed, unless law requires otherwise. A specific written agreement with us takes precedence where lawful. Effective date: 20 October 2026. Please save a copy for your records.