Depending on how you interact with us, we may collect your name, email address, phone number, billing and delivery address, account details, order history, customer enquiries and communication preferences.

We may also receive technical information such as your browser type, device information, IP address and the pages you visit through cookies and standard website tools.

We use personal information to provide products and services, process and fulfil orders, communicate order updates, manage customer accounts, answer questions, prevent fraud, maintain website security and meet legal or accounting requirements.

Where you have chosen to receive marketing, we may also use your contact details to send product news, offers and useful Hambelela Organic content. You may unsubscribe at any time.

When you create an account or place an order, we use the information you provide to identify you, calculate totals, prepare your products, issue receipts and provide order support. Account passwords are protected by the website system and are not displayed to staff as readable passwords.

Order records may be retained where needed for customer service, tax, accounting, stock control and legal compliance.

Payments may be processed by approved payment providers. The payment provider receives the information required to authorise and complete the transaction. Hambelela Organic does not intentionally store complete card details on its website.

We may retain payment status, transaction references and related records for reconciliation, customer support and legal obligations.

When an order requires delivery or courier service, we share only the information reasonably required to complete that service, such as the recipient name, telephone number, delivery address and relevant order or waybill details.

Cookies help the website remember basket contents, account sessions, preferences and other information needed for the site to function. Analytics cookies may help us understand how visitors use the website so we can improve it.

You may control cookies through your browser settings, although disabling essential cookies may affect account, basket or checkout functions.

If you leave a comment or review, the information entered in the form, your IP address and browser information may be used for spam detection. Uploaded images may contain location data, so please remove embedded location information before uploading where necessary.

Pages may contain embedded content from other websites. That content may collect data or use cookies according to the third party's own privacy practices.

We may share limited information with trusted providers that support website hosting, payments, email delivery, analytics, customer communication, courier or delivery services, professional advice and legal compliance.

Providers should receive only what is necessary for their service and must handle information appropriately. We may also disclose information where required by law or to protect our customers, business or website.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order support, account administration, legal obligations, dispute resolution, security and accounting requirements.

You may ask us to confirm whether we hold personal information about you, request access or correction, object to certain uses, withdraw marketing consent or request deletion where retention is not legally required.

We may need to verify your identity before completing a request. Some information may need to remain in our records for legal, security, accounting or operational reasons.

We use reasonable technical and organisational safeguards to protect personal information. No online system can be guaranteed completely secure, but we regularly review how information is handled.

This policy may be updated when our services, systems or legal obligations change. The latest version and update date will remain available on this page.

For a privacy question or request, please contact Hambelela Organic through the details on our Contact page. Describe your request clearly so we can respond appropriately.